Except for products designated on the Site as non-returnable, Schlage will accept return of any products purchased directly from Schlage for a refund of your purchase price, less the original shipping and handling costs, provided that you place a request for a return no later than ninety (90) after shipment of the relevant product(s). Products must be returned in their original condition, with original packaging and documentation, and cannot be modified or show signs of wear or tear. Schlage may reject a return due to product condition in its sole discretion.  Products can only be returned in the country where purchased.

To initiate a return, you must email US.Schlage.Orders@allegion.com for orders placed in the United States or CA.Schlage.Orders@allegion.com for orders placed in Canada to request a return and to receive from Schlage a return label to ship your product. No returns will be accepted without a Schlage provided shipping label. Items should be shipped to the address provided in the shipping label received from Schlage. You bear the risk of loss during shipment of your returned items.

Refunds are processed within approximately 15 days of receipt of your returned items. Any refund will be credited back to the same payment method used to make the original purchase on the Site.

Schlage Encode Smart Locks are backed by a Limited Lifetime Mechanical & Finish Warranty and 3-Year Electronics Warranty. View our full Schlage Product Warranty here.